Privacy Policy

When you use Online Visa Services (OVS), we collect necessary personal, travel, and biographical details to facilitate your visa filings and travel bookings:

• Identity Data: Full legal name, date of birth, gender, nationality, passport details (number, issuing authority, expiry date).
• Contact Details: Email address, mobile telephone number, city, and physical residential address.
• Visa & Travel Dossiers: Round-trip flight itineraries, accommodation vouchers, financial statements (bank statements/ITRs), employment verification letters, and sponsor documentation.
• Technical & Usage Metrics: IP addresses, browser identification, session duration, and device characteristics used to optimize portal performance.

We adhere to a strict purpose-bound processing policy. Your data is exclusively deployed to:

• Generate, audit, and submit accurate visa petitions with governmental consulates, embassies, and visa application centers (e.g., VFS Global, TLScontact, BLS).
• Verify document compliance against bilateral immigration laws and consular prerequisites.
• Transmit live SMS, WhatsApp, and email alerts regarding application milestones and appointment schedules.
• Process secure payments and disburse verified transaction invoices through authorized banking gateways.

The confidentiality of your identity is our highest operational mandate:

• 256-Bit SSL/TLS Encryption: All transit data between your browser and our servers is secured with industry-standard cryptographic protocols.
• At-Rest Encryption: Uploaded identity scans and passport PDFs are housed in secure, isolated storage vaults with stringent access control.
• Strict Need-to-Know Access: Only certified visa specialists assigned to your dossier are permitted access to examine your documents.

We do not sell, rent, or trade your personal data to external marketers or data brokers. Disclosures only occur under these strictly defined conditions:

• Foreign Ministries, Embassies, Consulates, and authorized processing partners solely for adjudicating your visa application.
• PCI-DSS compliant payment processors (e.g., Razorpay, Stripe) for securely handling fee transactions.
• Statutory regulatory or judicial bodies where explicitly mandated by law or court order.

You retain absolute ownership over your personal data. At any time, you may:

• Request a copy of the personal information stored in your client dossier.
• Request rectification of erroneous or outdated passport and contact records.
• Request full account termination and erasure of non-statutory documents once your visa application is concluded.